Travel ConsultantDate posted 08.04.2021 Ref number 1063705 Job Details
Contact handling interactions like inbound, outbound calls worldwide
Email & Chat correspondence with customers to solve their queries.
Handling emergency response cell.
Advising and guiding about policies to customers.
Active part of Complaint Management from Contact Center.
Working side by side with center for reservation control (CRC)
Professional handling of TELEX internal and external emails that involves working on cancelled, schedule affected, re-routed flights and others
Handling general, divisional and special queues for various procedural action purposes
Working on pre-flight check procedures
Working on Web Ticketing service facility and Web Tickets related emails
Preparation of daily reports of action in the form of summary defining all areas and their count.