Customer Service ExecutiveDate posted 05.05.2021 Ref number 1071779 Job Details
Field customer inquiries, answer questions related to the company products and services and ultimately ensure that the customers problem receive the necessary attention.
Efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall.
Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.
Responsible for promoting ongoing promotions and giving enough information about it to the customer and encourage enrolment of the shoppers.
Responsible for proactively resolving customer complaints/ issues within the delegated level of authority or referring the problem for resolution by management, in an efficient, courteous and professional manner.
Coordinate with other service within the mall, such as mall operations, facilities management or security with respect to any issues relevant to these areas so as to facilitate response and resolution of problems related to such areas that can impact on customer perception of the facility.
When required, support management initiatives such as collection of information related to customer feedback related to any promotion/ marketing activity or surveys through distribution of questionnaires or handouts etc.