Customer Service Executive

Date posted 05.05.2021 Ref number 1071779 Job Details
Location
Saudi Arabia - Riyadh
Requirements
Career Level
Mid Level
Minimum Education Level
Bachelors Degree
English Level
Proficient
Computer Literacy
Mid Level
Responsibilities

Field customer inquiries, answer questions related to the company products and services and ultimately ensure that the customers problem receive the necessary attention.
Efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall.
Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.
Responsible for promoting ongoing promotions and giving enough information about it to the customer and encourage enrolment of the shoppers.
Responsible for proactively resolving customer complaints/ issues within the delegated level of authority or referring the problem for resolution by management, in an efficient, courteous and professional manner.
Coordinate with other service within the mall, such as mall operations, facilities management or security with respect to any issues relevant to these areas so as to facilitate response and resolution of problems related to such areas that can impact on customer perception of the facility.
When required, support management initiatives such as collection of information related to customer feedback related to any promotion/ marketing activity or surveys through distribution of questionnaires or handouts etc.

Salary and Allowance
Salary
Negotiable
Employment Visa
Provided
Transportation
Negotiable
Housing
Negotiable
Medical Insurance
Provided
apply
PLEASE SELECT TYPE OF CV DISTRIBUTION
BASIC CV DISTRIBUTION

Basic positions in the applicants list for ALL applications

SEND CV
HIGH PRIORITY CV DISTRIBUTION

TOP positions in the applicants list for ALL applications Applications delivery directly to employers email Highlighted profile with the badge Recommended

SEND CV WITH PRIORITY
Dear Sir/Madam,

Email already registered on our website.

If you forgot your secret code click here to restore.

Close form
Are you Sure? Your profile will be permanently deleted.
Close form

Please Log in

Don't have an account?

DEAR APPLICANT,

All features will be available after activation of your account.


Activate Close

PLEASE SELECT TYPE OF JOB APPLICATION

BASIC APPLICATION

Basic positions in the applicants list for ALL applications

APPLY

HIGH PRIORITY APPLICATION

TOP positions in the applicants list for ALL applications

CV delivery directly to employers' email

Highlighted profile with the badge Recommended

APPLY WITH HIGH PRIORITY

This vacancy was marked by employer as "Verified Applications Only"

In order to Apply for the vacancies with the status "Verified Applications Only" your Profile should be verified by one of our agents.

Urgent profile verification available only for the Premium account holders

UPGRADE TO PREMIUM