Logistics Coordinator

Coordinate with in-house transport dept to arrange transport for local deliveries
Prepare shipping documents
Ensure correct documentation for import and export according to national and international rules and regulations
Provide quality customer service by giving timely & accurate updates of their orders. Promptly respond to any inquiries related orders
Maintain all paperwork in files
Coordinate & advise invoicing team to bill shipment charges to customer
Resolve orders & payment related customer queries
Assist Account Dept to receive payment from customers
Analyze logistical processes to monitor performance and plan improvements in service delivery
Provide order management and quality customer service for assigned accounts
Ensure release orders are processed promptly, accurately and in accordance with customer agreements and routing instructions
Coordinate with warehouse to release or receive shipments. Supervise movement of cargo of assigned accounts
Liaise with Carriers or trucking companies regarding freight booking requirements