Customer Service Executive
Date posted 17.10.2016
Ref number 357623
|Location||Bahrain - Manama|
|Number of Vacancies||1|
|Career Level||Mid Level|
|Minimum Experience||Not Specified|
|Minimum Education Level||Not Specified|
For large customers with business in multiple stations.
Ensures that especially complex service agreements are met.
Acts as contact point for allocated Senior Mgmt of key customers.
Coordinates and improves customer OP-related processes.
Identifies and collaborates to secure new business with appropriate commercial owners.
Acts as key contact for allocated customers.
Accepts and processes orders for handover to Operations.
Stays informed on shipment and exception status for allocated customers.
Proactively informs customer on shipment status and exceptions.
Provides spot quotations and performs up-and cross-selling on inbound customer calls.
Passes on leads to Sales.
Handles customer inquiries.
Handles customer requests with regard to Go Green topics.
Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions.
Acts as first contact point for customer claims for notification and reception of claims and respective document collection.
|Salary and Allowance|
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