Customer Service Manager
Date posted 18.10.2016
Ref number 358130
|Location||Saudi Arabia - Jeddah|
|Number of Vacancies||1|
|Career Level||Mid Level|
|Minimum Experience||7 - 10 years|
|Minimum Education Level||Bachelors Degree|
|Driving License||An Advantage|
|Computer Literacy||High Level|
|General Skills||Good Communication Skills|
|Good Problem Solving skills|
|Ability to Join||Immediately|
Handle front end/ backend activities.
Plan and develop improved procedures and implementation of the procedures.
Report generation and presentation, conduct customer satisfaction surveys, capture the data and provide weekly/monthly basis reports. Solicit sale of new or additional services or products.
Recruiting staff and doing appraisals.
Arrange staff meetings.
Observe and evaluate worker's performance.
Handle complaints and queries (from customers and staff).
Maintain a respectful, safe and healthy working environment.
Analyze resource utilization within the team and match requirement and availability for best service delivery support.
Manage team absences and make sure sufficient manpower is available to cover operations at all time.
|Salary and Allowance|
|Salary||SAR 20001 - 25000|
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