Customer Service Manager
Date posted 15.10.2016
Ref number 355518
|Location||UAE - Abu Dhabi|
|Number of Vacancies||1|
|Career Level||Mid Level|
|Minimum Experience||7 - 10 years|
|Minimum Education Level||Bachelors Degree|
|General Skills||Good Communication Skills|
|Strong Management Skills|
|Ability to Join||Immediately|
Follow up with the customers or clients of organization to ensure that their problems are satisfactorily resolved.
Participate in Sales, Marketing activities designed to improve customer satisfaction.
Handle and solve the complaints of customers, special orders placed by means of phone or mail.
Issuing refunds or compensation to customers; analyzing statistics or other data to determine the level of customer service organization is providing; Interview customers to obtain information and explain to them the services available.
Determine every possible reason behind each complaint of the client and make a decision with genuineness.
Take service query calls from clients or customers and dispatch the apt customer service associate to tackle the questions.
Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
|Salary and Allowance|
|Salary||AED 20001 - 25000|
PLEASE SELECT TYPE OF JOB APPLICATION
Basic positions in the applicants list for ALL applicationsAPPLY
HIGH PRIORITY APPLICATION
TOP positions in the applicants list for ALL applications
CV delivery directly to employers' email
Highlighted profile with the badge RecommendedAPPLY WITH HIGH PRIORITY
This vacancy was marked by employer as "Verified Applications Only"
In order to Apply for the vacancies with the status "Verified Applications Only" your Profile should be verified by one of our agents.
Profile verification available only for the Premium account holdersUPGRADE TO PREMIUM