Customer Service Manager
Date posted 13.10.2016
Ref number 354447
|Location||UAE - Dubai|
|Number of Vacancies||1|
|Career Level||High Level|
|Minimum Experience||7 - 10 years|
|Minimum Education Level||Bachelors Degree|
|Experience in GULF||Required in UAE|
|Age Preferred||26-50 Years Old|
|General Skills||Good Communication Skills|
|Good Organizational Skills|
Ensure customer orders are processed in a timely and efficient manner.
Deal with all customer queries and forge a positive ongoing relationship with counterparts.
Negotiate rates with the shipping lines & LSP's.
Enable trading team to focus on leading the commercial agenda through providing excellent customer service.
Deliver greater visibility & control over demand/stock issues. Identify area of improvement & Improve service level to key customers.
Manage supply chain initiatives efficiently e.g. e-invoicing, coding requirements etc.
Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Meet customer service objectives by preparing stock requirement validation, analyzing variances, initiating corrective actions.
Monitor progress and achievement through KPI's & take corrective as appropriate and in timely manner.
Participate in Sales & operation review meetings as required.
Monitor and investigate all order failures and put plans in place to improve.
Ensure all month end close customer service related activities are completed on time.
Ensure the integrity of all data for a "perfect order" for customers through working closely with customers' contacts.
Report service performance to management on a timely basis.
Monitor, review and challenge distribution failures to improve service to customers.
Forge excellent relationship with the customers' supply chain contacts.
Work proactively and identify ways of development and implement them.
Manage to update files according to the needs of business.
|Salary and Allowance|
|Salary||AED 20001 - 25000|
PLEASE SELECT TYPE OF JOB APPLICATION
Basic positions in the applicants list for ALL applicationsAPPLY
HIGH PRIORITY APPLICATION
TOP positions in the applicants list for ALL applications
CV delivery directly to employers' email
Highlighted profile with the badge RecommendedAPPLY WITH HIGH PRIORITY
This vacancy was marked by employer as "Verified Applications Only"
In order to Apply for the vacancies with the status "Verified Applications Only" your Profile should be verified by one of our agents.
Profile verification available only for the Premium account holdersUPGRADE TO PREMIUM