Date posted 17.10.2016
Ref number 357186
|Location||UAE - Dubai|
|Number of Vacancies||1|
|Career Level||Mid Level|
|Minimum Experience||5 - 7 years|
|Minimum Education Level||Bachelors Degree|
|Computer Literacy||High Level|
|General Skills||Good Organizational Skills|
|Ability to Join||Immediately|
Provide Level technical support to user’s which includes inbound calls, email, chat & remote login and ensure escalation and other sectional procedures are maintained.
Analyze reported incidents and provide solutions to the users enabling them to resume their work with minimum disruption as per agreed SLOs.
To complete IT service requests as per agreed SLO & to work towards resolution of incidents across various technologies.
Provide quick fixes / workarounds / solutions to be updated in the Known Error database to Problem Management Team.
Setting up and configuring new laptops, desktops, printers and other devices for remote users.
|Salary and Allowance|
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