IT Manager Assistant
Date posted 12.10.2016
Ref number 353556
|Location||UAE - Dubai|
|Number of Vacancies||1|
|Career Level||Mid Level|
|Minimum Experience||7 - 10 years|
|Minimum Education Level||Bachelors Degree|
|Age Preferred||No Preferences|
|Computer Literacy||High Level|
|General Skills||Good Interpersonal Skills|
|Ability to Join||Immediately|
Global supplier management and service negotiations
Designing and managing internal Change, Release, problem and transition process
Manage, coordinating and supporting globally dispersed project teams for solution designing and process improvement.
Identify and hire resources and create a competitive and attractive Total Employee Experience
Create an environment built on mutual trust and respect and ensure that the team does the same.
Responsible for setting up a 24x7 IT Operations team of 15 members providing desk side support, network and server management for all BPO locations and data centre in India.
Responsible for team management which includes Recruitment, Training, Goal setting, Performance monitoring/review, Appraisal and personal development of IT Support staff.
Responsible for Transition and Stabilization of new engagement and Ensure service delivery to client meets or exceeds customer expectations by enhancing systems, processes or procedures from feedback from customer feedback.
Implement proactive monitoring tools to monitor all IT Infrastructure services offered by the team, including the servers hosted in co-located Data Center.
Implement online Application store for end user to install, upgrade and configure ISMS approved software and application as a part of continual service improvement plans to reduce the number of support calls and commonly reported problems.
Responsible for Sourcing, Evaluating and building strong relations with the right vendors to reduce costs, improve support/service and support strategic goals.
Responsible for developing processes that ensure the infrastructure is configured and managed in a manner which provides the assurance and confidence that it is robust and stable at all times.
Responsible for Disaster recovery, Business continuity and advice the Infrastructure Manager on technical issues and risks
|Salary and Allowance|
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