Date posted 17.10.2016
Ref number 357701
|Location||UAE - Dubai|
|Number of Vacancies||1|
|Career Level||Mid Level|
|Minimum Experience||Not Specified|
|Minimum Education Level||Not Specified|
|Excellent verbal communication skills and interpersonal style
Excellent organisational skills, including ability to prioritise workload
Proven ability to work under pressure in a fast paced, time sensitive environment
Demonstrated ability to use initiative/judgement to solve job related issues
Good understanding of DHL Network
Strong problem solving capability
One year experience in accounts receivables or in accounting environment.
Sound analytical & customer service skills.
Excellent telephone skills
Excellent Planning & Organising skills
Ability to effectively explore alternatives so as to reach common results
Ability to adapt behavior to different environments, roles and situations, whilst maintaining effectivenessWillingness to take up an idea that can add value to the business
Overall Role Purpose
To manage a portfolio of account receivables in an efficient and effective manner and in accordance with DHL targets. To provide a top class account management support for customer’s through pro-active account management to ensure that they receive the highest level of service.
Act as an ambassador for DHL at all times and attend to customer queries in a professional, friendly and courteous manner.
Ensure that a high level of professional rapport is developed and maintained with all customers.
Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
Provide a competent, courteous, efficient & proactive after sales customer service to ensure we delight the customers.
Responsible for collecting all receivables outstanding from our debtors by effectively managing a portfolio assigned while ensuring that Days Outstanding (DOS) is in line with the DHL target
Ensure our customers strictly adhere to the credit terms prescribed which will assist the CA Team in reaching the target DOS.
Identify problems, recommend remedies & ensure timely follow up to resolve the problems & issues thus ensuring premium after sales customer service
Authenticate & control Credit Notes issuance so that the revenue does not get adversely affected unnecessarily.
Effectively utilize the ‘Early Warning Systems’ to restrict our exposure to Doubtful & Bad Debts.
Provide periodic reports & lists as prescribed to ensure all problem areas are highlighted and there is a smooth workflow.
Ensure reports are authentic and 100% error free to ensure strict vigilance and remedy
|Salary and Allowance|
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